Culcheth & Glazebury Residents Association

Privacy Policy

Last updated: 27 March 2026

The Culcheth & Glazebury Residents Association (“the Association”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal information when you use this website (cagra.co.uk).

1. Who We Are

We are the Culcheth & Glazebury Residents Association, a voluntary, not-for-profit Community organisation. We are the data controller for the personal information collected through this website. If you have any questions about how we handle your data, please contact us via our Contact page.

2. Information We Collect

We may collect and process the following personal information:

  • Account registration: Your name, email address and a securely hashed password when you create an account.
  • Contact form submissions: Your name, email address, subject and message when you get in touch.
  • Forum posts: Any content you post in the Residents’ forum, including text and any images you upload.
  • Donation information: If you choose to donate, we do not collect payment details through this website. Donations are made by bank transfer directly to our account.
  • Technical data: Your IP address, browser type, device information and pages visited may be collected automatically through server logs and hosting infrastructure.

3. How We Use Your Information

We use your personal information to:

  • Operate and maintain the website and your account.
  • Respond to messages submitted through the contact form.
  • Send administrative notifications (e.g. when a contact message is assigned to a committee member).
  • Display your forum posts and contributions on the site.
  • Moderate content to maintain Community standards.
  • Improve the website and understand how it is used.

We do not sell, rent or share your personal data with third parties for marketing purposes.

4. Legal Basis For Processing (UK GDPR)

We process your personal data on the following bases:

  • Consent: When you create an account, submit a contact form or post on the forum, you consent to us processing that data for the stated purpose.
  • Legitimate interests: To operate and improve the website, moderate content, and protect against misuse.
  • Legal obligation: Where we are required by law to retain or disclose information.

5. Cookies

We use cookies that are strictly necessary for the operation of the site, including session and authentication cookies. These allow you to log in and stay signed in while you browse. We do not use advertising or tracking cookies.

For full details, please see our Cookie Policy.

6. Contact Form Verification

The contact page uses a third-party human verification service to help prevent automated spam submissions. This service runs in your browser and may process technical data (such as device characteristics and network signals) to confirm you are a real person. No personal data is shared beyond what is required for the verification check.

7. Data Storage And Security

Your data is stored securely using reputable third-party hosting and database providers. Passwords are stored as one-way cryptographic hashes and cannot be read by anyone, including administrators.

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss or destruction. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the services described above. Contact form messages are retained for administrative purposes until they are no longer needed. If you request account deletion, we will remove your personal data within a reasonable timeframe, except where we are required by law to retain it.

9. Data Sharing

We use reputable third-party service providers for website hosting, data storage and spam prevention. These providers process data solely on our behalf and in accordance with their own privacy policies.

We do not share your personal information with any other third parties unless required to do so by law.

10. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:

  • Access the personal data we hold about you.
  • Rectification — request correction of inaccurate or incomplete data.
  • Erasure — request deletion of your personal data (“right to be forgotten”).
  • Restrict processing of your data in certain circumstances.
  • Data portability — request a copy of your data in a structured, commonly used format.
  • Object to processing based on legitimate interests.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us via the Contact page. We will respond within one month of receiving your request.

11. Children’s Privacy

This website is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to remove that data.

12. Changes To This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will be revised accordingly. Continued use of the site after changes constitutes acceptance of the updated policy. We recommend checking this page periodically.

13. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch via our Contact page.